Setting up a virtual clinic? What are the keys to success, and the pitfalls to avoid? Get advice, tips and tricks from an expert in this setting.
“...change is inevitable and sometimes, with the change, we have to look at what we can do well and what we can improve upon.”
In the fourth webinar of this series, Advanced Nurse Practitioner Kirsty Crozier, Oxford University NHS Trust, shares her first-hand experience of setting up virtual clinics, including challenges and how she overcame them.
Myeloid Advanced Nurse practitioner Kirsty Crozier gives an overview of what will be discussed in her webinar before delving into her past experience with running nurse-led clinics for oncology patients remotely. She discusses the process of the virtual consultation and how it leads to prescribing medication. Nurse-led telephone clinic appointments have been met with a high level of satisfaction, as rated by patients taking part in these clinics.
Watch Kirsty Crozier talk about her past experience with running telephone-led oncology nurse clinics with patients
Kirsty talks about what she has found helpful when planning and running her virtual appointments, including ‘Ten Steps’ for setting up telephone clinics by R. Hatchett (2003). A few case studies are given, which demonstrate how Kirsty’s virtual clinics have successfully helped to manage MPN patients remotely and highlight the importance of these nurse-led clinics.
Kirsty Crozier gives tips on running telephone-led oncology nurse clinics with patients
Virtual clinics can be rolled out successfully so long as nurses have administration support, nurse support and a quiet workspace, and it is likely that patients will continue to give positive feedback.
Kirsty Crozier talks about the future of virtual nurse clinics in oncology
Kirsty Crozier answers questions from the virtual audience, including her experience on how to ensure patient consent, identity and privacy protection, how prescribed medication is delivered to patients following virtual appointments, whether she has an escalation pathway for patients, how virtual consultation systems work in practice and how to overcome some problems with technology.
Kirsty Crozier answers some really important questions about the practicalities of running virtual nurse clinics in oncology